Privacy Policy

1. Information We Collect

We aim to collect, use, and disclose only Personal Information as required to enable us to manage your Account, to provide the Services—including processing purchase orders and delivering purchased goods—to maintain our customer/visitor lists, respond to inquiries, provide feedback, for identification and authentication purposes, and for service improvement.

Two types of information may be collected through the Website and our Services: Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use, or disclosure of Non-Personal Information.

Personal Information is any information about an identifiable individual, such as your name, telephone number, address, location, e-mail address, and credit card information. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information, but if you choose not to provide certain requested Personal Information, in some instances, you may not be able to register for an account or use certain features of the Website, App, or Services.

We may collect Personal Information when you register for an account on the Website, App, and/or Services, during communications with you, when you make purchases, and/or by way of user surveys.

Non-Personal Information is information of an anonymous nature that is not linked to an individual, such as an Internet Protocol (IP) address, the domain used to access the Website, App, and/or Services, and the type and version of browser or operating system being used by visitors. It also includes aggregate information such as demographic statistics of our users, the number of visitors, webpages accessed, and average time spent on the Website, App, and/or Services.

2. How We Use Your Information

• Provide and maintain our Services
• Enable account creation, secure authentication, and user management
• Process transactions, fulfill orders, and manage payments
• Sync and manage data across connected business systems
• Communicate with you regarding updates, support, or new features
• Improve, test, and enhance the performance of our Services
• Analyze usage trends and develop new features
• Comply with legal and regulatory requirements

3. How We Share Information

We have put in place contractual and other organizational safeguards with our agents to provide a reasonable level of protection for your Personal Information (see further Security below). In addition to those measures, we will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy (see further Important Exceptions below).

From time to time, we may employ third parties to help us improve or otherwise make available features on the Website, App, and/or the Services, whether through the provision of maintenance services, database management, web analytics, or otherwise.

ToolSwift may provide Personal Information collected from you to its service providers as necessary to enable the service provider to perform its obligations to us. They will be subject to contractual restrictions prohibiting them from using or disclosing any Personal Information for any other purpose.

We may also share your information with:

• Service Providers: Vendors that support our operations (e.g., hosting, analytics, payment processing)
• Business Partners: POS, ERP, and CRM integrations that you connect through ToolSwift
• Legal Authorities: When required by law, regulation, or legal process
• Affiliates: Our subsidiaries and partners under the same corporate structure

ToolSwift does not sell or rent your personal information to third parties.

4. Data Retention

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non-personal Information, account recovery, or if required by law.

All retained Personal Information will remain subject to the terms of this Privacy Policy.

5. Data Security

The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment.

We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff or other permitted persons or companies as are reasonably necessary to carry out the stated purposes we have communicated to you.

While we employ strict safeguards, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access, disclosure, or misuse.

6. Your Rights

Depending on your region, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent where applicable
• Object to or restrict processing of your data
• Request a copy of your data (data portability)

You can exercise these rights by emailing info@toolswift.ca.

7. Cookies & System Logs

We may use cookies to track content usage and traffic on the Website and/or Services. A cookie is a feature of your web browser that consists of a text file placed on your hard disk by a web server. The Website and Services may use cookies to help compile aggregate statistics about usage—such as how many users visit, how long they stay, and what pages are viewed most often.

This information is used to improve the content and user experience. You can set your browser to notify you when a cookie is sent, allowing you to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all features of the Website or Services.

We do not link any of the information we use in cookies to any Personal Information submitted by you when you are on the Website and/or using the Services.

8. International Data Transfers

Your data may be processed in countries other than your own, including Canada and the United States. We ensure appropriate safeguards are in place when transferring data internationally.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and app. Continued use of our Services after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@toolswift.ca.